01
We review the brief
If the result is not where it should be, we start by reviewing the original brief and identifying what needs to be clarified.
PEACE OF MIND
Money-back guarantee for custom cover art
If your custom cover art project does not land right, we will help you improve the brief, review the direction, and reassign the project if needed. If you are still not satisfied, you may request a refund within 60 days of payment.
Built for custom projects Clear and simple terms Support when you need it
Custom only
Designed to reduce risk
We do not just stop at the first draft. We help refine the process before a refund is considered.
- Review the design brief
- Adjust the creative direction
- Reassign designers when relevant
- Refund option within 60 days
HOW IT WORKS
A clearer process if the first direction misses
02
We improve the direction
We can help rewrite the brief or adjust the creative direction so the next round is better aligned with your release.
03
We can reassign the project
When relevant, we may assign new designers to the project to improve the outcome and give the work a fresh creative perspective.
WHAT IS COVERED
Simple rules, clearly stated
Covered
Included in the guarantee
- Custom made design projects
- Requests made within 60 days of payment
- Cases where we have first tried to improve the outcome
Not covered
Excluded from the guarantee
- Instant cover art
- Pre-made designs
- Custom design projects in the second revision stage or beyond
DETAILS
Need the full policy?
For complete details on how the money-back guarantee works, please review our Terms & Conditions or contact our support team.