HELP

Frequently asked questions

Find quick answers about delivery times, formats, licensing, revisions, and how each cover art option works.

Getting started

Which option should I choose — Instant, Designs, or Custom?

Use Instant if you need speed. Choose Designs for a curated, designer-made look. Go with Custom if you want something built from scratch.

What’s the difference between Instant and Designs?

Instant is fully automated and delivered immediately. Designs are pre-made concepts adapted by our designers to your release.

When should I choose Custom instead of Designs?

Choose Custom if you want something unique, have a specific idea, or need creative direction from a designer.

Delivery and process

How long does delivery take?

Instant: within seconds
Designs: within 24 hours
Custom: typically 2–5 days depending on package

Will I get multiple options to choose from?

For Custom, yes — depending on your package, you’ll receive one or several design options to review.

Can I request changes after delivery?

Yes — revisions are included depending on your selected option or package.

Designs

Why don’t you show a preview with my image, artist name, and title?

To ensure the best possible quality, our designers apply your image and text manually. Auto-generated previews wouldn’t meet the standard we stand for.

What is Snap n’ Go and Type n’ Go?

Snap n’ Go: we optimize your uploaded image for the selected design.
Type n’ Go: no image is needed — we apply your artist name and title to the design.

Why are images sometimes cropped?

If your image doesn’t match the format of the selected design, we need to crop it to make it fit. We may also crop images to improve the composition.

Can I avoid cropping my image?

Yes — use an image with the same ratio as the design and add “no crop” in the notes field.

Can I change colors or fonts?

Yes — most designs can be adjusted. Provide a HEX color code in the notes field or request a font change. An additional fee may apply for font changes.

Can I use my own logo instead of the standard typeface?

Yes — upload your logo when placing your order and include any extra instructions in the notes field.

Is an Instagram image good enough for a cover?

Usually not — Instagram images are typically 1080×1080 pixels, which is too small for a full-size cover. For best results, choose Custom.

Can I include my social media name on the cover?

No — streaming platforms do not approve social media handles on cover art. See our guidelines: Artwork Guidelines

How often do you add new designs?

We continuously develop and release new designs, so check back regularly.

Custom

I have my own idea for the cover art. Can you help me?

Yes — after choosing your package, you’ll complete a design brief where you can describe your vision and add references.

What does “revision” mean?

A revision is an opportunity to request changes to your design.

Formats and platforms

Will my artwork get approved?

Yes — all our designs follow the requirements of major platforms such as Spotify, Apple Music, Deezer, and Amazon Music. Make sure your artist name and title match exactly what you submit to your distributor.

What format do you deliver?

Final cover art is delivered as a 3000×3000 pixel JPG file.

Can I use the same cover art across all platforms?

Yes — one file works across all major streaming platforms.

Can I get my cover art formatted for YouTube or other platforms?

Yes — select additional formats when placing your order.

Can I include a Parental Advisory label?

Yes — simply select the optional Parental Advisory sticker when placing your order.

Can I use the cover art on a CD cover?

Yes — with some limitations. Our cover art is made for digital releases and doesn’t include booklet or label print layouts. But the file is high resolution and can be used for CD packaging if you handle the remaining print setup.

Usage and rights

Do I own the cover art after purchase?

You receive a non-exclusive, worldwide license to use the artwork in connection with your music release, including distribution and promotion.

Cover Art Factory retains ownership of the underlying design elements. The artwork may not be used separately from the release or for merchandise unless agreed otherwise.

Support

My order is late

We always aim to deliver on time. Please check your spam folder before contacting us.

How do I download my cover art from Dropbox?

Click your delivery link and then click the Download button on Dropbox.

The file I downloaded looks too small

We always deliver in 3000×3000 pixels. Make sure you download the actual file from Dropbox, not a preview or screenshot.